Return & Exchange Policy – Bodhi Nursery

Thank you for choosing Bodhi Nursery for your beautiful bonsai plants. We are committed to delivering healthy, vibrant plants to our customers across Tamil Nadu.

Exchanges (for Damaged or Dead Plants Only)

We offer an exchange or replacement only in the following specific case:

• The plant arrives damaged or dead upon delivery.

How to Request an Exchange

If your plant meets the exchange criteria, please follow these steps immediately:

1. Contact us within 24 hours of receiving your order. Reports after this 24-hour window cannot be accepted.
2. Send clear photos or videos of the damaged or dead product to our team for verification.

Once your claim and evidence have been verified by our team, we will:

• Send a replacement plant (subject to stock availability), OR
• Provide a partial refund if a suitable replacement is not possible.

Not Eligible for Exchange

We cannot offer an exchange or refund for issues arising after a successful delivery. This includes, but is not limited to:

• Plants that dry due to late watering or poor handling after delivery.
• Minor soil movement or a few dropped leaves that may occur during the normal transit process.
• Any product reported as damaged or dead after 24 hours of the delivery time.

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Return Address (For Reference Only)

As we do not accept returns, this address is provided for company reference and communication purposes.

Bodhi Nursery
17, Pushpa Mahal, 16, Old Paal Pannai, near Gandhi Market,
Dhanarethinam Nagar, Mahalakshmi Nagar,
Tiruchirappalli, Tamil Nadu 620008

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